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The Act's high-risk obligations apply from 2 August 2026. Most voice AI in production is limited risk, but emergency triage, recruitment, credit, insurance, education and public services are not. What actually applies to a voice agent, where the line falls by industry, and the role trap that turns a buyer into a provider.

OHP: the Open Handoff Protocol. A vendor-neutral specification for handing off live voice conversations between AI agents, IVRs, contact centres and humans, with verified identity, intent, consent and media continuity across competing platforms.

Cloudax joined Gamma's main stage at GX Summit 2026 in Westminster as part of Gamma's AI strategy vision, and ran a live voice AI deployment on the day. Cloudax integrates with existing Gamma systems with no rip-and-replace and no lengthy migrations.

The PSTN switch-off is not the end of Britain's narrowband problem. It is barely the beginning. Why the UK is rebuilding its telephony backbone around a 1972 codec, and the cost it will impose on every voice AI system in the country for a generation.

We benchmarked twelve OpenAI models against the latency budget of a real voice agent (five runs each, warmed and cold, default and priority tier). The data shows a clear portfolio: which model belongs on the live turn, which belongs on bounded sub-tasks, and which belongs off the wire. Here is the methodology, the gotchas behind the headline numbers, and the per-turn routing pattern Cloudax uses in production.

A whitepaper on architecting Voice AI systems enterprises can trust: accurate, auditable and safe by design. Why naïve RAG falls short, where production systems fail, and the framework for building beyond it.

The industry obsesses over accuracy benchmarks. In production voice, the number that decides whether a caller trusts your AI is measured in milliseconds. Here's why every Voice AI roadmap needs to put latency ahead of intelligence.

For twenty years, the contact centre playbook has been simple: volume goes up, headcount goes up. The economics have quietly broken. Here is the maths of why, and what comes after.

Cloudax has partnered with Avoira, pairing 50 years of UK telecoms heritage and the country's largest speech-analytics deployment with the fastest, most realistic voice AI on the market, to accelerate enterprise adoption of voice AI.