Starter
Suitable for 1–20 calls a day
£89£69/month
Save £240 a year
Start nowPricing
Prices exclude VAT.
Growth
Most popularSuitable for 20–100 calls a day
£279£229/month
Save £600 a year
Start nowScale
Suitable for 100+ calls a day
£749£599/month
Save £1,800 a year
Start nowEnterprise
For complex, high-volume and regulated operations that need tailored capacity, security and support, with professional services and setup available.
Pricing
Custom
Everything in Scale, plus:
- Single Sign-On (SSO)
- 24/7 priority support + SLA
- Role-based access controls
- Custom security and data policies
- Zero Data Retention (ZDR)
- 99.95% uptime SLA
- White-label platform
+124 other features
Compare Plans
Usage
Included minutes
Starter
750
Growth
2,500
Scale
7,000
Enterprise
Custom
Included phone numbers
Starter
1
Growth
3
Scale
5
Enterprise
Custom
Simultaneous calls
Starter
1
Growth
3
Scale
8
Enterprise
Custom
User accounts
Starter
1
Growth
5
Scale
Unlimited
Enterprise
Unlimited
AI agent slots
Starter
5
Growth
20
Scale
Unlimited
Enterprise
Custom
Campaign contacts
Starter
100
Growth
1,000
Scale
5,000
Enterprise
Custom
Storage
Starter
Standard
Growth
Expanded
Scale
Expanded
Enterprise
Custom
Agent building
Voice agents
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
Web-chat agents
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
AI agent generator and templates
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
Guided onboarding wizard
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
No-code conversation flow builder
Starter
Basic
Growth
Advanced
Scale
Advanced
Enterprise
Advanced
AI prompt optimiser and variables
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
Custom or cloned voices
Starter
Not included
Growth
Add-on
Scale
Add-on
Enterprise
Add-on
AI model and speech controls
Starter
Standard
Growth
Expanded
Scale
Premium
Enterprise
Premium
Ultra-low-latency voice mode
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
Noise cancellation and ambience
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
Folders, pinning and duplication
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
Agent-level edit permissions
Starter
Not included
Growth
Included
Scale
Included
Enterprise
Included
Version history and rollback
Starter
Basic (recent versions)
Growth
Included
Scale
Included
Enterprise
Included
Multi-user editing and comments
Starter
Not included
Growth
Not included
Scale
Included
Enterprise
Included
In-browser test calls and chat
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
Embeddable voice and chat widgets
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
Live operations & human oversight
Live listen-in
Starter
Not included
Growth
Not included
Scale
Included
Enterprise
Included
Live human takeover
Starter
Not included
Growth
Not included
Scale
Included
Enterprise
Included
AI-to-human chat handoff
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
Whisper and coaching mode
Starter
Not included
Growth
Not included
Scale
When launched
Enterprise
When launched
Warm transfer with AI briefing
Starter
Not included
Growth
Included
Scale
Included
Enterprise
Included
Cold transfer
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
Department and skills-based routing
Starter
Not included
Growth
Included
Scale
Included
Enterprise
Included
External contact-centre queue handoff
Starter
Not included
Growth
Not included
Scale
Add-on
Enterprise
Add-on
Live queue of active calls
Starter
Not included
Growth
Included
Scale
Included
Enterprise
Included
Live transcript streaming
Starter
Not included
Growth
Included
Scale
Included
Enterprise
Included
Remote call ending
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
Listen-in and takeover audit trail
Starter
Not included
Growth
Not included
Scale
Included
Enterprise
Included
Agent skills & behaviours
Knowledge-base answering
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
Cross-call memory
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
Custom actions and tools
Starter
Up to 3 tools
Growth
Included
Scale
Included
Enterprise
Included
Link Calendly and other apps
Starter
Not included
Growth
Not included
Scale
Included
Enterprise
Included
CRM contact and deal actions
Starter
Basic
Growth
Included
Scale
Included
Enterprise
Included
Secure in-call payments
Starter
Not included
Growth
Not included
Scale
Planned
Enterprise
Planned
Web actions, screen and camera vision
Starter
Not included
Growth
Not included
Scale
Included
Enterprise
Included
Specialist AI-to-AI handoff
Starter
Not included
Growth
Not included
Scale
Included
Enterprise
Included
Keypad navigation and digit collection
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
Compliance disclaimers
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
Natural interruption handling
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
Conversation intelligence
Automatic call summaries
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
Sentiment analysis
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
Outcome and disposition tagging
Starter
Basic
Growth
Advanced
Scale
Advanced
Enterprise
Advanced
Topics and action-item extraction
Starter
Not included
Growth
Included
Scale
Included
Enterprise
Included
Structured data extraction
Starter
Basic
Growth
Advanced
Scale
Advanced
Enterprise
Custom
Caller profiles and cross-call notes
Starter
Not included
Growth
Included
Scale
Included
Enterprise
Included
Callback-time detection
Starter
Not included
Growth
Included
Scale
Included
Enterprise
Included
Key Terms (transcription keyword biasing)
Starter
Basic (limited keywords)
Growth
Included
Scale
Included
Enterprise
Included
Omnichannel inbox
Unified voice, SMS, WhatsApp and chat inbox
Starter
Voice + web chat
Growth
Included
Scale
Included
Enterprise
Included
Folders, filters and full-text search
Starter
Basic
Growth
Included
Scale
Included
Enterprise
Included
Real-time streaming and typing indicators
Starter
Not included
Growth
Included
Scale
Included
Enterprise
Included
Quick replies and attachments
Starter
Not included
Growth
Included
Scale
Included
Enterprise
Included
Private internal notes
Starter
Not included
Growth
Included
Scale
Included
Enterprise
Included
Assignment and conversation transfer
Starter
Not included
Growth
Included
Scale
Included
Enterprise
Included
Bulk actions and GDPR redaction
Starter
Not included
Growth
Not included
Scale
Included
Enterprise
Included
Do-Not-Call controls
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
CRM contact panel
Starter
Not included
Growth
Included
Scale
Included
Enterprise
Included
Listen-in and takeover from inbox
Starter
Not included
Growth
Not included
Scale
Included
Enterprise
Included
Calls & recordings
Searchable call log
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
Timestamped speaker transcripts
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
Recording playback
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
Recording download
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
Caller and cost attribution
Starter
Basic
Growth
Included
Scale
Included
Enterprise
Included
Live transcript visualiser
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
Delete, redact and bulk actions
Starter
Basic
Growth
Included
Scale
Included
Enterprise
Included
CSV export
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
Outbound campaigns
Campaign builder and dialler
Starter
Basic (one-off campaigns)
Growth
Included
Scale
Included
Enterprise
Included
CSV contact import and custom fields
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
Do-Not-Call and opt-out enforcement
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
Pacing, operating hours and timezones
Starter
Basic (safe calling hours enforced)
Growth
Included
Scale
Included
Enterprise
Included
Smart retries and caller-ID rotation
Starter
Not included
Growth
Included
Scale
Included
Enterprise
Included
Voicemail detection and drop
Starter
Not included
Growth
Included
Scale
Included
Enterprise
Included
Recurring campaigns
Starter
Not included
Growth
Included
Scale
Included
Enterprise
Included
Campaign analytics and exports
Starter
Basic (results view)
Growth
Included
Scale
Advanced
Enterprise
Advanced
Automation
Automated post-call emails
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
Automated post-call SMS
Starter
Not included
Growth
Included
Scale
Included
Enterprise
Included
AI variables in message templates
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
CRM and system webhooks
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
Webhook delivery logs and retries
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
Knowledge bases & files
Knowledgebases
Starter
1
Growth
3
Scale
5
Enterprise
Custom
Document upload and processing
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
Telephony
SIP trunk integration
Starter
Not included
Growth
Included
Scale
Included
Enterprise
Included
Call diagnostics
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
Analytics & live dashboards
Volume, channel and cost dashboards
Starter
Basic
Growth
Advanced
Scale
Advanced
Enterprise
Custom
Sentiment and agent performance trends
Starter
Not included
Growth
Included
Scale
Included
Enterprise
Included
Busiest-hours heatmaps
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
Contact-centre resolution reports
Starter
Not included
Growth
Not included
Scale
Included
Enterprise
Included
Custom live wallboards
Starter
Not included
Growth
Not included
Scale
Included
Enterprise
Included
Data exports
Starter
Not included
Growth
Included
Scale
Included
Enterprise
Included
Quality & testing
Preview and test unsaved changes
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
AI test suites and benchmarks
Starter
Not included
Growth
Not included
Scale
Included
Enterprise
Included
Provider failover and high availability
Starter
Included
Growth
Included
Scale
Included + SLA
Enterprise
Included + SLA
Latency monitoring
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
API & developer access
API/MCP Access & Documentation
Starter
Basic (1 key, low rate limit)
Growth
Included (higher limit)
Scale
Included
Enterprise
Included
MCP access
Starter
Read-only
Growth
Read and write
Scale
Full
Enterprise
Full
API logs, rate limits and IP allow-listing
Starter
Basic (metadata)
Growth
Basic (metadata)
Scale
Included
Enterprise
Included
Scoped API keys
Starter
Not included
Growth
Not included
Scale
Included
Enterprise
Included
Custom tools and connected apps
Starter
Not included
Growth
Not included
Scale
Included
Enterprise
Included
Security, compliance & data
UK data residency
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
12-month data retention
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
Custom retention and residency
Starter
Not included
Growth
Not included
Scale
Not included
Enterprise
Custom
Modified data retention
Starter
Not included
Growth
Not included
Scale
Not included
Enterprise
Add-on
Zero data retention
Starter
Not included
Growth
Not included
Scale
Not included
Enterprise
Add-on
Single sign-on (SSO / SAML)
Starter
Not included
Growth
Not included
Scale
Not included
Enterprise
Included
Two-factor authentication
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
Organisation-wide 2FA enforcement
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
GDPR data erasure
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
Full administrative audit logs
Starter
Not included
Growth
Not included
Scale
Not included
Enterprise
Included
Block unknown callers
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
Teams & permissions
Workspace seat management
Starter
1 seat
Growth
5 seats
Scale
Unlimited
Enterprise
Unlimited
Role-based permissions
Starter
Basic
Growth
Advanced
Scale
Advanced
Enterprise
Custom
Granular custom permissions
Starter
Not included
Growth
Not included
Scale
Included
Enterprise
Included
Agent and number-level restrictions
Starter
Not included
Growth
Included
Scale
Included
Enterprise
Included
White-label & branding
Custom name, logos and icons
Starter
Not included
Growth
Not included
Scale
Not included
Enterprise
Included
Full colour theming
Starter
Not included
Growth
Not included
Scale
Not included
Enterprise
Included
Custom domain
Starter
Not included
Growth
Not included
Scale
Not included
Enterprise
Included
Remove Cloudax branding
Starter
Not included
Growth
Not included
Scale
Not included
Enterprise
Included
Custom support and legal links
Starter
Not included
Growth
Not included
Scale
Not included
Enterprise
Add-on
Branding inherited by sub-accounts
Starter
Not included
Growth
Not included
Scale
Not included
Enterprise
Add-on
Partner & reseller
Partner, sub-partner and client hierarchy
Starter
Not included
Growth
Not included
Scale
Add-on
Enterprise
Add-on
Partner and reseller dashboards
Starter
Not included
Growth
Not included
Scale
Add-on
Enterprise
Add-on
Sub-organisations
Starter
Not included
Growth
Not included
Scale
Add-on
Enterprise
Add-on
Custom client pricing and margins
Starter
Not included
Growth
Not included
Scale
Add-on
Enterprise
Add-on
Revenue and cost dashboards
Starter
Not included
Growth
Not included
Scale
Add-on
Enterprise
Add-on
Multi-client billing controls
Starter
Not included
Growth
Not included
Scale
Add-on
Enterprise
Add-on
Integrations
CRM connections
Starter
1 connection
Growth
Included
Scale
Included
Enterprise
Included
Payments connections
Starter
Not included
Growth
Not included
Scale
Planned
Enterprise
Planned
Carrier-account connections
Starter
Not included
Growth
Included
Scale
Included
Enterprise
Included
Observability and telemetry export
Starter
Not included
Growth
Not included
Scale
Included
Enterprise
Included
Integration testing and refresh controls
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
Account, billing & support
Usage and billing dashboard
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
Invoices, spend alerts and caps
Starter
Basic, with spend caps and alerts on by default
Growth
Included
Scale
Included
Enterprise
Included
Self-serve subscription and add-ons
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
Support
Starter
Basic (AI, docs, best-effort email)
Growth
Standard
Scale
Priority
Enterprise
Up to 24/7 priority
Enterprise SLA
Starter
Not included
Growth
Not included
Scale
Add-on
Enterprise
Included
AI Operator copilot
Starter
Free monthly allowance, then metered
Growth
Larger allowance, then metered
Scale
Custom
Enterprise
Custom
Account data export and deletion
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
Capacity & upgrades
Concurrency overflow to fallback or voicemail
Starter
Included
Growth
Included
Scale
Included
Enterprise
Included
Usage meters and upgrade prompts
Starter
Included
Growth
Included
Scale
Included
Enterprise
Not included
Locked-feature previews
Starter
Included
Growth
Included
Scale
Included
Enterprise
Not included
Outbound daily cap
Starter
Low
Growth
Medium
Scale
High
Enterprise
Custom
API rate limit
Starter
Low
Growth
Medium
Scale
High
Enterprise
Custom
Reverse trial
Starter
New signups
Growth
Not included
Scale
Not included
Enterprise
Not included
See how Cloudax's more human AI can transform your business
No commitment, free consultation included.
Book a Free Strategy Call