Solutions > Chat

Chat that resolves, instead of deflecting.

The same conversational AI that answers your phones, embedded on your website. It answers from your own documents, sees what your customer sees, and hands over to your team without anyone repeating themselves.

Let's Talk

Grounded answers

Answers from your content, not the internet.

Upload your policies, product data and FAQs and the agent answers from them, quoting what you actually published. It remembers returning visitors and the conversations they have already had, understands them in their own language, and pulls the details that matter, an order number, a postcode, a renewal date, into structured fields your systems can use.

Embed

Live on your site this afternoon.

One snippet puts the widget on every page. Match it to your brand: colours, launcher, position and opening message. Ask for consent before the first message where you need to, let visitors attach a file, and add a voice button so anyone who would rather talk can start a call in the browser instead.

data-agent="support"

data-accent="#2E2EFF"

data-consent="required"></script>

File uploadsConsent gatingVoice button

Vision

It can see the problem, not just read about it.

Some things are quicker to show than to describe. A visitor can share their screen, turn on their camera or drop in a photo, and the agent works from what it sees: the error on the page, the model number on the back of the router, the damage on the parcel. On your own site it can go further and act, walking the visitor through a form or filling it in with them rather than telling them where to click.

Screen shared

Camera on

Photo added

Seen on screenError E14 at checkout

Read from photoModel RT-2200, serial 8841

Then it fills the form with them, instead of describing where to click

Handover

Your team steps in mid-conversation.

When a chat needs a person, an agent takes it over from the AI and hands it back when they're done, in the same thread the customer is already reading. Voice and chat land in one inbox with folders, filters and full-text search, shared quick replies, private team notes, assignment between colleagues, and a contact panel showing the CRM record and every previous conversation.

Shared inbox

Voice + chat

Priya Raman

Cracked screen, policy AB-40192

Now with Amira

Tom Beresford

Where is my order?

Agent handling

+44 7700 900245

Voice · 3m 12s

Resolved

Assign or take overShared quick replies

The same agent that answers your phones.

Chat is not a separate product with a separate brain. Agents share the knowledge, the skills and the guardrails you have already configured, so they book appointments, update your CRM and take payments by secure link in chat exactly as they do on a call. Volume, channel mix, sentiment and outcomes land in the same dashboards and the same wallboards on your contact-centre floor.

Explore the platform

One knowledge base

Answers stay identical on the phone and in chat

One set of skills

Booking, CRM updates and payment links, either channel

One reporting view

Volume, channel mix, sentiment and outcomes together