01
Integrity
We act honestly and transparently in all our dealings, maintaining the highest ethical standards in every aspect of our business.
Company › Policy
How we work,
with integrity, always.
The principles and standards guiding how we work with clients, colleagues and communities.
A shared standard of behaviour.
Binding on every director, employee, contractor and representative of Cloudax Ltd.
At Cloudax Ltd, we are committed to conducting our business with the highest standards of integrity, honesty, and ethical behaviour. This Code of Conduct sets out the principles and standards that guide our actions and decisions in every aspect of our business.
This Code applies to all directors, employees, contractors and representatives of Cloudax Ltd. It serves as our guide for ethical decision-making and reinforces our commitment to operating as a responsible corporate citizen.
We expect everyone associated with Cloudax Ltd to read, understand, and comply with this Code. Failure to adhere to these standards may result in disciplinary action, including termination of employment or business relationships.
Four values that hold everything else up.
02
Respect
We treat all individuals with dignity and respect, valuing diversity and promoting an inclusive environment for everyone.
03
Excellence
We strive for excellence in everything we do, continuously improving our services and exceeding client expectations.
04
Accountability
We take responsibility for our actions and decisions, being accountable to our stakeholders and the communities we serve.
How we show up: at work, and with clients.
The standards we hold ourselves to internally translate directly into how we treat the people who trust us with their business.
Workplace conduct
Professional & inclusive
We maintain a professional, respectful and inclusive workplace environment.
Zero tolerance
We do not tolerate harassment, discrimination or bullying in any form.
Confidentiality
We respect confidentiality and handle sensitive information appropriately.
Responsible use of resources
We use company resources responsibly and for legitimate business purposes.
Client relations
Honest & timely
We provide honest, accurate and timely information to our clients.
Privacy protection
We protect client confidentiality and data privacy as a non-negotiable.
Delivery discipline
We deliver services that meet or exceed agreed specifications.
Complaints handling
We handle client complaints and concerns promptly and professionally.
Four non-negotiables across the business.
Anti-corruption, fair competition, data protection and environmental responsibility, each backed by a dedicated policy.
Anti-corruption & bribery
Zero-tolerance policy
Full compliance with applicable anti-corruption laws, including the UK Bribery Act 2010.
No bribes, no kickbacks
We do not offer, give, request or accept bribes, facilitation payments or kickbacks.
Gifts with boundaries
No inappropriate gifts or entertainment intended to influence business decisions.
Fair competition
Compliant competition
We comply with all applicable competition and antitrust laws.
No anti-competitive conduct
We don't engage in anti-competitive practices or agreements with competitors.
Respect for competitors
We respect competitors and avoid making false or misleading statements about them.
Data protection & privacy
Lawful processing
Personal data is collected and processed lawfully, fairly and transparently.
Purpose limitation
Data is used only for specified, explicit and legitimate purposes.
Technical & organisational security
Appropriate technical and organisational security measures, aligned with UK GDPR.
Incident response
Data breaches are reported promptly and appropriately, with incident response practised, not improvised.
Environmental responsibility
Carbon footprint
Reducing our carbon footprint through efficient operations and remote-first working capabilities.
Client impact
Promoting digital solutions that help clients reduce their own environmental impact.
Sustainable supply chain
Supporting sustainable practices across our supply chain and business partnerships.
Legal compliance
Full compliance with all applicable environmental laws and regulations.
See something? Email [email protected].
We encourage all stakeholders to report concerns about potential violations of this Code, or any unethical behaviour. We investigate every report thoroughly and confidentially, and we protect those who come forward.
24/7
Reporting open
Anonymous
Option available
Confidential
By default
No retaliation
Guaranteed
How to raise a concern.
Email [email protected], or speak to your line manager. We take it from there.
Raise it early
If something doesn't feel right, report it to your line manager, or directly via [email protected].
Anonymous reporting available
You can raise concerns anonymously through our whistleblowing procedures. We take every report seriously.
Confidentiality protected
All reports are treated confidentially to the fullest extent possible while allowing for thorough investigation.
Zero retaliation
We prohibit retaliation against anyone who reports concerns in good faith or who participates in an investigation.
Prompt investigation
Every report is investigated thoroughly and promptly, with action taken where warranted.
Trained, reviewed, enforced.
Induction & training
All employees receive training on this Code of Conduct as part of their induction, and through regular refresher training sessions thereafter.
Annual review
The Code of Conduct is reviewed annually by our Board of Directors and updated as necessary to reflect changes in our business, applicable laws, and best practices.
Enforcement
Failure to adhere to these standards may result in disciplinary action, including termination of employment or business relationships.
Integrity isn't a policy. It's how we work.
This Code of Conduct is more than a document; it's the shared standard every person associated with Cloudax is expected to uphold. If anything in this Code is unclear, or you need guidance on an ethical matter, please ask.
Cloudax Ltd is registered in England & Wales, Company No. 14717183.
Last updated: 29th July 2025
Questions about the Code?
Email [email protected] for ethics matters, or speak to your line manager for day-to-day guidance.
Cloudax Ltd · Registered in England & Wales · Company No. 14717183
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