Garry Gormley
Non-Executive DirectorProvides board-level guidance on contact centre operations, customer experience and the practical adoption of conversational AI.
About Garry
Garry Gormley is a Non-Executive Director at Cloudax and the Founder of FAB Solutions, a consultancy focused on contact centre performance and customer experience. He previously spent more than five years as Head of Consumer New Business Sales at Bupa UK, where he managed multisite operations and delivered regulatory change programmes. Through FAB Solutions, Garry advises contact centre operators on sales performance, operational improvement, leadership development and technology adoption.
At Cloudax, he provides board-level guidance on contact centre operations, customer experience and the deployment of conversational AI in enterprise environments.
Expertise
- Contact Centre Transformation
- AI-Driven Customer Experience
- Operational Excellence
- Sales Performance
- Leadership Development
- Consulting & Advisory
- Conversational AI Solutions
Experience
- FounderFAB Solutions
- Head of Consumer New Business SalesBupa UK
Questions about Garry
Who is Garry Gormley?
Garry Gormley is a Non-Executive Director at Cloudax and the Founder of FAB Solutions, a consultancy specialising in contact centre performance and customer experience.
What is Garry Gormley's role at Cloudax?
As Non-Executive Director at Cloudax, Garry Gormley provides strategic guidance on contact centre operations, customer experience and the deployment of conversational AI in enterprise environments.
What is FAB Solutions?
FAB Solutions is a contact centre consultancy founded by Garry Gormley, specialising in customer experience, sales, operational improvement, leadership development and contact centre technology.
What did Garry Gormley do before FAB Solutions?
Before founding FAB Solutions, Garry Gormley spent over five years as Head of Consumer New Business Sales at Bupa UK, managing multisite operations and delivering significant regulatory change programmes whilst improving sales performance and customer satisfaction.
What does Garry Gormley specialise in?
Garry Gormley specialises in contact centre transformation, AI-driven customer experience, operational excellence, sales performance, and leadership development. He helps contact centres modernise, improve performance, and deploy AI effectively without disrupting what already works.
