News, perspective and announcements from Cloudax.

Whitepapers, industry analysis and company milestones from the team building the always connected conversational AI platform. Below is every article currently on cloud.ax/news — partnerships, research, policy commentary and product announcements — in reverse-chronological order.

Latest articles.

• Cloudax partners with Gamma to bring voice AI to enterprise UC — Cloudax joined Gamma's main stage at GX Summit 2026 in Westminster as part of Gamma's AI strategy vision — and ran a live voice AI deployment on the day. Cloudax integrates with existing Gamma systems with no rip-and-replace and no lengthy migrations. (18th May 2026, Partnership.)
• Britain is running 21st-century voice AI over a 1972 phone line — The PSTN switch-off is not the end of Britain's narrowband problem. It is barely the beginning. Why the UK is rebuilding its telephony backbone around a 1972 codec — and the cost it will impose on every voice AI system in the country for a generation. (8th May 2026, Policy.)
• The sub-second shortlist: picking the right OpenAI model for live voice — We benchmarked twelve OpenAI models against the latency budget of a real voice agent — five runs each, warmed and cold, default and priority tier. The data shows a clear portfolio: which model belongs on the live turn, which belongs on bounded sub-tasks, and which belongs off the wire. Here is the methodology, the gotchas behind the headline numbers, and the per-turn routing pattern Cloudax uses in production. (1st May 2026, Research.)
• Beyond RAG: building reliable, compliant voice AI systems at scale — A whitepaper on architecting Voice AI systems enterprises can trust — accurate, auditable and safe by design. Why naïve RAG falls short, where production systems fail, and the framework for building beyond it. (23rd April 2026, Whitepaper.)
• The three-second rule: why latency is the new accuracy in voice AI — The industry obsesses over accuracy benchmarks. In production voice, the number that decides whether a caller trusts your AI is measured in milliseconds. Here's why every Voice AI roadmap needs to put latency ahead of intelligence. (10th April 2026, Industry.)
• The contact centre death spiral: why scaling headcount no longer works — For twenty years, the contact centre playbook has been simple: volume goes up, headcount goes up. The economics have quietly broken. Here is the maths of why — and what comes after. (24th March 2026, Industry.)
• Cloudax partners with Avoira for voice AI solutions — Cloudax has partnered with Avoira — pairing 50 years of UK telecoms heritage and the country's largest speech-analytics deployment with the fastest, most realistic voice AI on the market — to accelerate enterprise adoption of voice AI. (18th March 2026, Partnership.)
• From CRM to customer interface: the post-SaaS shift in customer technology — CRM was designed for a world where customers were records in a database and conversations were things humans did. Both of those assumptions are dissolving. The category that replaces CRM is already forming — and it's not another SaaS tool. (4th March 2026, Perspective.)
• Hallucination economics: what one wrong answer actually costs — Vendors quote accuracy rates in the high nineties. In regulated industries at scale, the cost of the remaining percentage is not small — it is where the economics of Voice AI are actually decided. (18th February 2026, Research.)
• Sovereign voice: why enterprises are repatriating their AI stack — Data residency used to be a procurement checkbox. In 2026 it is becoming a board-level procurement principle — and it is re-drawing the map of who can serve enterprise Voice AI, and from where. (4th February 2026, Policy.)
• Cloudax accepted into the EWOR Traction Fellowship — Cloudax has been accepted into the EWOR Traction Fellowship — securing investment, direct mentorship from unicorn founders, and access to a world-class global network. (16th December 2025, Partnership.)