News, perspective and announcements from Cloudax.

Whitepapers, industry analysis and company milestones from the team building the always connected conversational AI platform. Below is every article currently on cloud.ax/news (partnerships, research, policy commentary and product announcements) in reverse-chronological order.

Latest articles.

• The EU AI Act hits voice: what August 2026 means for conversational AI. The Act's high-risk obligations apply from 2 August 2026. Most voice AI in production is limited risk, but emergency triage, recruitment, credit, insurance, education and public services are not. What actually applies to a voice agent, where the line falls by industry, and the role trap that turns a buyer into a provider. (22nd July 2026, Policy.)
• Cloudax publishes OHP: the Open Handoff Protocol for voice AI. OHP: the Open Handoff Protocol. A vendor-neutral specification for handing off live voice conversations between AI agents, IVRs, contact centres and humans, with verified identity, intent, consent and media continuity across competing platforms. (28th May 2026, Standards.)
• Cloudax partners with Gamma to bring voice AI to enterprise UC. Cloudax joined Gamma's main stage at GX Summit 2026 in Westminster as part of Gamma's AI strategy vision, and ran a live voice AI deployment on the day. Cloudax integrates with existing Gamma systems with no rip-and-replace and no lengthy migrations. (18th May 2026, Partnership.)
• Britain is running 21st-century voice AI over a 1972 phone line. The PSTN switch-off is not the end of Britain's narrowband problem. It is barely the beginning. Why the UK is rebuilding its telephony backbone around a 1972 codec, and the cost it will impose on every voice AI system in the country for a generation. (8th May 2026, Policy.)
• The sub-second shortlist: picking the right OpenAI model for live voice. We benchmarked twelve OpenAI models against the latency budget of a real voice agent (five runs each, warmed and cold, default and priority tier). The data shows a clear portfolio: which model belongs on the live turn, which belongs on bounded sub-tasks, and which belongs off the wire. Here is the methodology, the gotchas behind the headline numbers, and the per-turn routing pattern Cloudax uses in production. (1st May 2026, Research.)
• Beyond RAG: building reliable, compliant voice AI systems at scale. A whitepaper on architecting Voice AI systems enterprises can trust: accurate, auditable and safe by design. Why naïve RAG falls short, where production systems fail, and the framework for building beyond it. (23rd April 2026, Whitepaper.)
• The three-second rule: why latency is the new accuracy in voice AI. The industry obsesses over accuracy benchmarks. In production voice, the number that decides whether a caller trusts your AI is measured in milliseconds. Here's why every Voice AI roadmap needs to put latency ahead of intelligence. (10th April 2026, Industry.)
• The contact centre death spiral: why scaling headcount no longer works. For twenty years, the contact centre playbook has been simple: volume goes up, headcount goes up. The economics have quietly broken. Here is the maths of why, and what comes after. (24th March 2026, Industry.)
• Cloudax partners with Avoira for voice AI solutions. Cloudax has partnered with Avoira, pairing 50 years of UK telecoms heritage and the country's largest speech-analytics deployment with the fastest, most realistic voice AI on the market, to accelerate enterprise adoption of voice AI. (18th March 2026, Partnership.)
• From CRM to customer interface: the post-SaaS shift in customer technology. CRM was designed for a world where customers were records in a database and conversations were things humans did. Both of those assumptions are dissolving. The category that replaces CRM is already forming, and it's not another SaaS tool. (4th March 2026, Perspective.)
• Hallucination economics: what one wrong answer actually costs. Vendors quote accuracy rates in the high nineties. In regulated industries at scale, the cost of the remaining percentage is not small; it is where the economics of Voice AI are actually decided. (18th February 2026, Research.)
• Sovereign voice: why enterprises are repatriating their AI stack. Data residency used to be a procurement checkbox. In 2026 it is becoming a board-level procurement principle, and it is re-drawing the map of who can serve enterprise Voice AI, and from where. (4th February 2026, Policy.)
• Cloudax accepted into the EWOR Traction Fellowship. Cloudax has been accepted into the EWOR Traction Fellowship, securing investment, direct mentorship from unicorn founders, and access to a world-class global network. (16th December 2025, Partnership.)