OHP: the Open Handoff Protocol. A vendor-neutral specification for handing off live voice conversations between AI agents, IVRs, contact centres and humans, with verified identity, intent, consent and media continuity across competing platforms. By Cloudax.
Cloudax today published the public draft of OHP: the Open Handoff Protocol, a vendor-neutral specification for handing off live voice conversations between AI agents, IVRs, contact centres and human staff. The draft is available on GitHub under an Apache-2.0 licence.
OHP closes a gap the voice industry has worked around for more than a decade: there is no shared way for a voice AI from one vendor to hand a live conversation, with verified caller identity, intent, slot state, consent and media continuity, to a voice AI, IVR or human staffed by a different vendor. Every layer below the conversation already has a standard. The conversation itself does not.
A public conformance test suite ships alongside the v0.1 public draft and reference implementation. Multi-vendor stewardship is a precondition of any v1.0 release.