This policy sets out how Cloudax reduces its environmental footprint and how we think about sustainability as a product and engineering question, not just a corporate-responsibility one.
Cloudax runs on Microsoft Azure's carbon-negative infrastructure — Azure was the first major cloud to commit to carbon negativity by 2030, and is matched 100% with renewable energy purchases today. Every call our platform handles inherits that commitment.
Voice AI compute is far lighter than the in-person and contact- centre alternatives it replaces. A single Cloudax-handled call avoids the carbon cost of a commute, an office desk, and (often) a paper-based downstream process. We design our routing, caching and model-selection logic to favour efficient nano- and mini-class models on the live turn and reserve the largest models for genuinely-needed reasoning steps.
We operate a hybrid-first working model that minimises commuting carbon and a paperless-by-default operations stack. We measure Scope 1, Scope 2 and (where measurable) Scope 3 emissions annually and publish progress alongside our security and compliance documentation.
Where we do procure infrastructure or services outside Azure, we prefer suppliers with public net-zero commitments and a verifiable renewables strategy.